Cancellation Policy
Effective Date: July 13, 2026
This Cancellation Policy applies to one-time orders and, where applicable, any subscription or recurring/auto-ship orders placed through emplreclubusa.com.
1. Cancelling a One-Time Order
If you need to cancel a standard (non-subscription) order, contact us at support@empireclubcs.com as soon as possible. We are able to cancel orders free of charge only if they have not yet been processed or shipped. Once an order has entered fulfillment or shipped, it can no longer be cancelled, but you may request a return in accordance with our Refund Policy.
2. Cancelling a Subscription or Recurring Order
If your order includes a subscription or auto-ship/recurring plan, you may cancel at any time by contacting support@empireclubcs.com with your order number and account email. There is no cancellation fee. To avoid being charged for the next scheduled shipment, cancellation requests must be received at least 3 business days before your next scheduled billing date. Cancellations received after that point will apply starting with the following billing cycle, and the order already in process will ship as scheduled.
3. How to Cancel
- Email support@empireclubcs.com with the subject line "Cancellation Request."
- Include your full name, order number, and the email address used at checkout.
- You will receive written confirmation once your cancellation has been processed.
4. No Cancellation Fees
Empire Club does not charge any fee to cancel a one-time order or an active subscription.
5. Effect of Cancellation
Cancelling a subscription stops all future scheduled charges and shipments. It does not automatically entitle you to a refund for orders already shipped; refund eligibility for delivered orders is governed by our Refund Policy.
6. Contact Us
For help cancelling an order or subscription, contact:
Empire Club
Email: support@empireclubcs.com
Website: emplreclubusa.com