Refund Policy
Effective Date: July 13, 2026
At Empire Club, your satisfaction matters to us. This Refund Policy explains how returns, refunds, and exchanges work for orders placed on emplreclubusa.com.
1. 30-Day Money-Back Guarantee
We offer a 30-day satisfaction guarantee on all products, starting from the date your order is delivered. If you are not satisfied with your purchase, contact us within 30 days of delivery at support@empireclubcs.com with your order number to request a refund or exchange.
2. How to Request a Refund
- Email support@empireclubcs.com with your order number and reason for the request.
- Our support team will review your request and provide return instructions, if applicable.
- Once your request is approved, refunds are issued to your original payment method.
3. Refund Processing Time
Approved refunds are processed within 3-5 business days of approval. Please allow an additional 5-10 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
4. Condition for Returns
Where a physical return is required, items should be returned unused and, where reasonably possible, in their original packaging. We will provide specific return instructions (including the return address) when your request is approved. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item shipped) or the product arrived damaged.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@empireclubcs.com with your order number and photos of the issue. We will provide a full refund or free replacement at no additional cost to you.
6. Non-Refundable Items
Original shipping charges are non-refundable, except where the return is due to our error. Gift cards and promotional/free items are final sale.
7. Late or Missing Refunds
If you haven't received a refund within the timeframes above, first check your bank account again, then contact your card issuer, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, contact us at support@empireclubcs.com.
8. Chargebacks
We encourage customers to contact us directly to resolve any order issue before initiating a payment dispute or chargeback with their bank. Filing a chargeback for a transaction that is otherwise eligible for a refund under this policy may delay resolution and result in the matter being contested with supporting documentation.
9. Contact Us
For any questions about this Refund Policy, reach out to:
Empire Club
Email: support@empireclubcs.com
Website: emplreclubusa.com